Refund policy
Contact Malloy Performance through our website contact form within 30 days of delivery to request a return. Include your order number, SKU or manufacturer part number, and reason for the request. Wait for our return authorization and the correct return address before sending anything back. Do not ship a return to a supplier or another address without our instructions.
Eligible change-of-mind returns must be unopened, unused, uninstalled, complete, and in their original undamaged manufacturer packaging. Items with installation marks, incomplete kits, mounted tires or wheels, and items disclosed before purchase as custom, special-order, clearance, or nonreturnable are not eligible for ordinary change-of-mind returns. Opened or used items may require a separate defect or manufacturer-warranty review.
For an eligible change-of-mind return, you pay return shipping. Any original shipping charges you paid are not refunded. If we sent the wrong item or it arrived defective, contact us so we can arrange the appropriate return or replacement and its shipping. Keep packaging and photos. No automatic restocking fee applies under this policy.
Pack authorized returns securely and retain tracking. After the return is received and inspected, we will tell you whether it is approved and process the applicable refund to the original payment method. Your payment provider may need additional time to post the credit. A replacement or exchange requires availability confirmation.
Contact us promptly to request cancellation of an unshipped order. We will check whether fulfillment can be stopped. If it has already shipped, the return process applies. For delayed shipments, we will provide the applicable delay notice and cancellation/refund options. These policies do not limit rights provided by law for defective, misdescribed, or undelivered goods.
